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    Compensation Scheme

    At PSS, we pride ourselves on our integrity and commitment to client satisfaction. The Compensation Scheme is one of the ways we ensure that our clients are protected, offering a safety net in the unlikely event of our insolvency or inability to meet our financial obligations.

    Purpose of the Compensation Scheme

    The Compensation Scheme aims to:
    1. Provide clients with protection against potential financial losses.
    2. Boost client confidence in our services and the wider financial industry.
    3. Ensure that claims against PSS Trustee Company L.L.C. are addressed promptly and fairly.

    Eligibility Criteria

    To be eligible for compensation under this scheme:
    1. You must be a private individual or a small business client of PSS Trustee Company L.L.C.
    2. Your claim must arise due to our inability to meet our financial obligations.
    3. You must have exhausted all other means of recovery.
    Note: Large corporations, institutional clients, or individuals with significant investments may not be eligible. Please check with our team for specific criteria.

    Compensation Limits

    The scheme offers compensation up to AED5500,000 per individual or entity. This includes:
    • Up to AED 250,000 for claims related to investment services.
    • Up to AED 100,000 for claims related to deposit or banking services.
    • Up to AED 150,000 for claims related to insurance or trustee services.

    Application Process

    1. Submission: Forward a completed Compensation Claim Form along with supporting documents to our Compensation Scheme Department.
    2. Verification: Our team will verify the authenticity of the claim and check for eligibility.
    3. Resolution: Eligible claims will be processed, and compensation will be issued based on the nature and value of the claim, adhering to the scheme's limits.

    Exclusions

    Certain claims might be excluded from the Compensation Scheme:
    1. Claims from large institutional clients or significant stakeholders.
    2. Claims resulting from general market fluctuations unrelated to PSS Trustee Company L.L.C.'s actions.
    3. Claims for indirect or consequential losses.
    4. Any claims filed after 12 months of the event giving rise to the claim.

    Changes to the Compensation Scheme

    PSS Trustee Company L.L.C. reserves the right to modify the terms, coverage, and limits of the Compensation Scheme. Such changes will be communicated to our clients and updated on this page.

    Contact Us

    For queries related to the Compensation Scheme or to start a compensation claim:

    compensation@psstrust.com